The client, a large telecommunications provider, had teams working across multiple time zones and operated a sprawling and complex IT system. The scale and density of this system made gaining visibility into IT services extremely difficult, leaving the security team blind to what was happening with its IT environment.
With little-to-no operations monitoring tools in place to proactively monitor these systems, the team had no visibility on the availability of its IT services or KPIs, such as failure rates, send request times, and response times. This lack of oversight made it difficult for the team to prioritise issues — and nearly impossible for them to find the root cause of any problem.
