Hochiki Europe has released highlights from its 2025 Customer Survey, with respondents reporting consistently high satisfaction in the areas that matter most to specifiers, installers and facilities teams. Customers praised the experience delivered by Hochiki’s people, friendliness, helpfulness and product knowledge, alongside product fundamentals such as high quality and reliable performance that helps reduce false alarms.
Service delivery also strengthened versus last year. Respondents noted improved stock availability and faster delivery, as well as high order accuracy and ease of ordering, reflecting focused investment in planning and logistics across the business.
