HID, a pioneer in trusted identity solutions and an ASSA ABLOY Group company, announces a major expansion of its customer service operations across Europe, the Middle East, and Africa (EMEA), establishing a new benchmark for support in the security identity sector.
The initiative, which recently received the UK’s Fire & Security Excellence Award for Best Customer Service Provider, resulted in a 76-point improvement in the company’s Net Promoter Score (NPS) and a Customer Satisfaction Score (CSAT) of 86.
