The concept of facilities management is essential in the hospitality industry. The idea defines the calibre of services a business provides to its desired customers.
Superior quality services can be delivered using facilities that meet client expectations attributable to a well-designed strategy. As a result, by employing the strategy, a business gets client satisfaction and grows in a competitive environment. The results from the evaluated hotels show the fundamentals of the facilities management concept and highlight its significance in the hospitality industry.
