CSM has dramatically improved visibility and control over its security operations with the adoption of employee scheduling and workforce management software SmartTask.
Following a period of rapid expansion, the company needed to replace existing paper-based systems, so that it could better monitor and coordinate a team of around 100 security guards that work across Scotland. This has enabled CSM to improve service delivery, enhance duty of care and support business development while reducing its administrative burden by up to 35 hours a month.
