Colt Technology Services (Colt), the global digital infrastructure company, released data from its latest research entitled ‘Concern to Confidence: How Telecoms Businesses Can Embrace AI Without Leaving People Behind’, which explores telecoms employee sentiment around AI in the workplace.
The Colt report – built on in-depth interviews and a survey which questioned 1005 workers from a variety of roles in telecoms firms from Finland, France, Germany, India, Italy, Japan, Spain, the UK and the USA – highlights the importance of a ‘people-first’ AI strategy and outlines the risks presented if employees are left behind, with one person interviewed stating, “There is an assumption everyone is ready to adapt, but a lot of people are just overwhelmed and staying silent”.
