Boon Edam, a global provider of security entrances and architectural revolving doors, is proud to announce the launch of security entrance instructional videos designed to deliver instant access to installation procedures for service technicians in the Americas. As part of the company’s commitment to providing unsurpassed customer service in the security industry, any registered technician working on a Boon Edam security entrance with internet access can watch these videos within a few clicks, ensuring a smoother installation and improving overall customer service.
Boon Edam has experienced double-digit sales growth of security products in the past five years, installing thousands of products in the Americas and around the globe. To keep up with increased installations, the company invested heavily in a technical training program in 2013 that provides installation and maintenance training at the factory in North Carolina, at the job site and by webinar. However, as the rate of product installations has increased, phone calls from onsite technicians with questions has also increased.
