The New York City Transit (NYCT), a public organisation that provides mass transportation services via rail and bus to the five boroughs of New York City, is a system that runs 24 hours-a-day, seven days a week. The challenge NYCT faced was how to secure and track keys to restricted areas and revenue collecting equipment at locations offsite from the central command center.
The previous process of keeping keys in a bag in the safe, and using a paper log to sign keys in and out was cumbersome and ineffective. Additionally, requiring a supervisor to sign out keys and gain access to the safe was not feasible in many remote locations where equipment is stored. According to Hank D’Amato, NYCT’s Senior Director of Operations and Administration, Division of Revenue Control, key loss and accountability were problems NYCT faced on a regular basis.
