In the world of cybersecurity, ethical hacking proactively identifies security vulnerabilities before malicious actors (i.e., unethical hackers) can exploit them. By simulating real-world attacks, organisations can strengthen defences, protect sensitive data, and maintain public trust. In the physical security world, ethical hacking can transform cybersecurity of security systems from a reactive struggle into a strategic safeguard. We asked our Expert Panel Roundtable: What is the role of ethical hacking as it relates to physical security?

Next-generation (Next-Gen) technologies are products, services, or infrastructures that represent a significant leap forward rather than a small, incremental update. In the physical security industry, NextGen products are those that enable disruptive change, breakthrough performance, and a fundamental change that renders previous products obsolete. We asked our Expert Panel Roundtable: What is the next generation of physical security solutions, and how will they change the industry?

Emphasising proactive rather than reactive security shifts the focus from dealing with crises and damage control to prevention. Advantages of a proactive approach include cost efficiency, better business continuity, and fewer crises that draw attention away from strategic improvements. Staying ahead of threats is a core mission of the security department, and technology has evolved to enable security professionals to deliver on that mission better than ever. We asked our Expert Panel Roundtable: How are security systems transitioning from reactive to proactive, and what is the benefit?

Multiple technology trends are transforming the physical access control market. There is a fundamental shift away from physical cards and keys toward digital identities — mobile credentials, digital wallets, biometrics, and cloud-native access platforms. These next generation access solutions are radically reshaping how buildings operate, protect staff, and perform functionally. At the same time, AI and analytics solutions are being layered onto these physical access control systems to support predictive threat detection and behavioural insights. Access data itself is becoming an asset for sustainability, space optimisation, and smart building initiatives. Risk, impact operations and experience The annual HID Global Security and Identity Trends Report highlights these and other issues The annual HID Global Security and Identity Trends Report highlights these and other issues. The survey cites improving user convenience as a priority for nearly half of organisations, while 41% are focused on simplifying administration, and 28% struggle with system integration. These are not theoretical challenges, they are day‑to‑day friction points that add cost, increase risk, impact operations and experience, and, of course, must be addressed. HID Global’s commercial focus HID Global’s commercial focus is to help organisations digitise their access control — with mobile identities, biometrics, and cloud platforms — and then to use the data to deliver more value. “We are turning access control from an operational cost into a software-driven asset that improves efficiency, supports Environmental, Social, and Governance (ESG) goals and even creates new revenue opportunities,” says Steven Commander, HID Global’s Head of Consultant Relations. The impact of digital transformation Digital transformation is the method of moving access control from hardware and physical credentials Digital transformation is in the process of moving access control from hardware and physical credentials to a software-driven, integrated experience. The transformation strengthens security while also improving user convenience — transforming the “pavement to the desk” journey. HID enables this shift through mobile credentials, biometrics, cloud-native platforms, and solutions that allow third-party applications to run on door hardware. “This helps customers turn access data into operational and commercial outcomes, while also improving the overall user experience,” says Commander.  Digital transformation in access control is not focused on chasing the latest trends. Rather, transformation is about turning software, data and integration into outcomes that matter to customers, says HID. “Security becomes stronger and more adaptive,” says Commander. “Operations become simpler and more cost‑effective. Experiences become seamless and consistent. Sustainability moves from ambition to action. And the financial case becomes clearer as efficiencies are banked and new value streams emerge.” The challenge of futureproofing with long lifecycles Given that physical security technologies will be in place for 15 to 20 years, it is important to plan for how systems can evolve over time. Considering how rapidly security threats, compliance standards, and user expectations change, 15 to 20 years is a long time. The decisions made at the beginning of a system’s lifecycle can either limit flexibility later (which will be costly) or enable long-term adaptability. Support for open standards such as Open Supervised Device Protocol (OSDP) is therefore important Choosing products and platforms that are open, interoperable, and designed for updates can enable future-proof projects. Support for open standards such as Open Supervised Device Protocol (OSDP) is therefore important.  In addition, systems built on open controller platforms — such as Mercury — enable organisations to switch software providers or expand functionality without replacing core door hardware. Architectural openness is key to system lifecycles and maximising the return on investment (ROI) from a chosen solution. Digital credentials and mobile access Flexibility and upgradeability should also be top of mind when it comes to endpoints like access control readers. While RFID cards are still commonplace, there is a clear trend toward digital credentials and mobile access. Readers that support both allow organisations to transition at their own pace, without committing to a full system overhaul. A long system lifecycle does not mean technology should remain static. Security, particularly cybersecurity, demands more frequent updates. Technologies that support firmware upgrades in the field extend the value of a deployment while helping organisations keep pace with emerging threats. In that sense, lifecycle thinking is not just about longevity — it’s about maintaining resilience and readiness over time. Applying biometrics and mobile identities Biometrics is becoming mainstream as a credential alternative, strengthening security without adding friction Biometrics is becoming mainstream as a credential alternative, strengthening security without adding friction. Many organisations are now deploying biometrics to support fast, seamless access journeys, with adoption already around 39% in access control according to HID’s recent research.  In addition, 80% of organisations surveyed expect to deploy mobile identities within the next five years. Full technology integration enables tap‑to‑access without opening an app; the user journey becomes faster, safer, and more convenient. “It is where the industry is headed and we are at the vanguard of this,” says Commander.    Ongoing challenge of cybersecurity At HID Global, cybersecurity is embedded into everything, from corporate processes and development practices to the solutions they bring to market. “Our approach ensures that customers can strengthen their overall security posture, not only by deploying secure products but by benefitting from HID’s commitment to the highest industry standards,” says Commander. HID holds multiple globally recognised certifications, including ISO 27001, ISO 14298, SOC Type 2 and CSA STAR, which demonstrate their robust information security and cloud security practices. In addition, HID’s SEOS® secure chipset is independently SEAL-certified, providing one of the most advanced levels of protection available on the market today. “Ultimately, this means organisations are not just purchasing isolated secure products; they are implementing solutions developed and delivered within a comprehensive, cybersecure framework,” says Commander. “When deployed according to best practices, HID solutions enable customers to achieve the highest levels of resilience against evolving physical and cyber threats.” Developing green and sustainable solutions A huge amount of waste is generated from the manufacture of plastic RFID access cards Digital credentials align with the sustainable solutions that everyone wants. A huge amount of waste is generated from the manufacture of plastic RFID access cards. Over 550 million access cards are sold annually. This creates 2,700 tons of plastic waste and 11,400 tons of carbon, based on a PVC card weighing 5 grams.  Therefore, digital credentials self-evidently reduce the reliance on plastic cards (helping reduce carbon emissions by up to 75% according to HID’s research), while leveraging access control system data supports energy optimisation by shutting down or reducing systems in unused spaces. Energy use and CO₂ emissions can be cut dramatically, showing how access systems can contribute to sustainability goals and green building certification. What is the latest in smart buildings? Smart buildings increasingly rely on mobile access control as the backbone for digital services. Real-time access data enables new services such as automated room bookings, HVAC control, lift/elevator calling, e-bike hiring, and so on. Smart buildings increasingly rely on mobile access control as the backbone for digital services The financial upside is clear; smart, digitally transformed buildings can deliver around 8% higher yields per square foot versus traditional office space. Operational savings accrue from reduced administration, the removal of card production and shipping, and lighter IT support. This creates a value cycle — better experiences drive adoption, adoption fuels monetisation, and monetisation funds further improvements. Achieving technology impact in the real world One standout project is One Bangkok – a $3.9 billion mixed used development in Thailand – which demonstrates the scale of what can be achieved when access control data is used for optimisation, particularly when it comes to monitoring facilities usage and occupier behaviours. By switching lights off or lowering the temperature in unused rooms, for example, the One Bangkok building demonstrates this potential with a 22% reduction in energy consumption, saving 17,000 MWh and 9,000 tons of CO₂ annually.  Sustainability is a key factor in contributing to how properties are valued. And sustainability extends far beyond digital credentials having a lower environmental impact than plastic cards.  Buildings with recognised sustainability certifications often command rental premiums of around 6%, and three‑quarters of security decision‑makers now consider environmental impact in their procurement assessments.

Cequence Security, the pioneer in application, API, and agentic AI protection, publishes Agentic AI Runtime Security, Governance, and Control, a report on governing AI agents as they act. The report has been developed with input from KPMG in Singapore, examining how organisations can govern and secure Agentic AI as agents move from generating content to autonomously taking consequential actions. The findings of the report will be presented to senior business, technology, and policy leaders at a joint event hosted at KPMG’s office in Singapore on 19 November. Multi-factor authentication AI is shifting from answering questions to taking action, with agents now issuing refunds, updating records, and moving money. The report sets out how to govern those actions as they happen, for agents deployed by organisations. What Cequence’s analysis and data show: Agents already act for customers: In one week of October 2026, Cequence’s CQ Prime research team tracked more than a quarter million AI agent visits across five industries. About one in seven booked, bought, signed in or managed an account for the customer. Many never say they are agents: At a Tier 1 telecommunications carrier, traffic from agents that didn’t identify themselves as agents grew from about 100 requests a day to as many as 32,000 within three weeks of a major consumer AI agent’s launch. They signed in as the customer and passed multi-factor authentication. A trusted name proves nothing: At one online marketplace, more visits claimed to be Google-Agent than all the genuine agent visits Cequence tracked that week. Every visit went straight to the sign-in page and failed, a sign of attackers testing stolen passwords in bulk under a legitimate agent’s name. Google was not involved. Harmless-looking steps What Cequence recommends: Give each agent a specific job, not open-ended authority: Each agent should work from a plain-language job description turned into hard limits, so it can’t decide on its own to do more. Check every action in real time: A separate control outside the agent should approve, escalate, or block each action in real time, since harmless-looking steps can add up to something the agent isn’t allowed to do. When it blocks an action, it should point the agent to the allowed route so the work still gets done. Measure success by work completed, not actions blocked: Good governance and security let agents get more legitimate work done without the organisation losing control. Real business outcomes In a controlled study using a Cequence research prototype, agents with only logins and fixed permissions tried to act outside their job in 44% of runs. When each agent was given a defined job and every action was checked against it, those attempts fell to 1%; task completion rose from 76% to 95%, and agents used about 35% fewer tokens per run. “Organisations across Asia-Pacific are moving from experimenting with AI to deploying them to achieve real business outcomes. Traditional controls such as identity verification and fixed access permissions are important, but they may not be sufficient when an agent can carry out a sequence of actions on behalf of a business or customer. Organisations need governance that considers the agent’s role, the context of each action, and the cumulative risk created across an entire task. KPMG’s contribution to this report brings together our experience in governance, risk, regulation and cyber security to help organisations put appropriate oversight around AI agents while enabling legitimate work to continue,” said Gerry Chng, Partner, Head of Cyber, KPMG in Singapore. Building local teams “An approval at step one shouldn’t carry into step five,” said Shreyans Mehta, CTO and co-founder of Cequence Security, who co-authored the report. “Runtime governance means checking what an agent does at every step. When the answer is no, it means telling the agent why, so it gets back on track instead of looking for a way around. It has to work the same way for an agent your customer sends as for one you built yourself.” Cequence’s presence is growing in Asia-Pacific, where it has established its regional headquarters in Singapore. The company has a regional team, including senior leadership in Australia, with plans to build local teams in the Philippines, Singapore, and South Korea over the coming months. In the region, its customers include NTT DOCOMO in Japan and Philippine Airlines. Governing AI agents “AI agents are already acting for customers across the region, and boards want to know they can trust them,” said Ameya Talwalkar, CEO and co-founder of Cequence Security. “KPMG has a deep understanding of how boards and regulators think about risk, and Cequence sees what agents actually do on our customers’ applications and APIs every day. Together, we can show organisations how to give agents real work without losing control. Singapore is setting the pace on governing AI agents, which makes it the natural home for our Asia-Pacific business.”

Interface Systems, a provider of AI-powered security and expert remote video monitoring for restaurants, retailers, and commercial businesses, today launched its free Retail Theft Incident Explorer, a searchable database designed to help retailers, journalists, researchers, and policymakers examine publicly documented retail theft. The Explorer brings together 1,120 incidents drawn from news reports and law enforcement announcements, covering incidents from 1st October 2025 through 30th September 2026. Users can filter records by store type, method of crime, time of day where available, state, and, city. Retail security teams can use these filters to examine similar incidents, while journalists and researchers can locate cases and source material for further investigation. Examining similar incidents Key findings: Loss information is frequently missing: Nearly two-thirds of incidents (63.8%) lack a reported dollar amount, making it difficult to assess the financial impact of individual cases. Exact loss figures are far smaller than estimated ones: The median loss of all reported events where the exact dollar amount is quoted is $485. When the report says “about” or “more than,” the median is $4,000. Single-person shoplifting and organised group theft stand out: Single-person shoplifting accounts for 371 incidents (33.1%), and organised group theft makes up 279 (24.9%). Robbery adds another 229 cases (20.4%), while after-hours break-ins account for 150 (13.4%). General merchandise and discount stores seem to be prime targets: These stores account for 307 incidents in the database (27.4%). Arrests are frequently documented: An arrest was reported in 742 incidents (66.2%) of the collection. An arrest does not establish a conviction or final case outcome. Strengthening loss prevention strategies These findings describe the collection rather than national theft prevalence, state crime rankings, or a national retail theft arrest rate. “Understanding retail theft trends is essential to helping businesses better protect their employees, customers, and assets. While many incidents go unreported, those that are documented provide valuable insight into emerging patterns, operational risks, and opportunities to strengthen loss prevention strategies,” said Tyson Johns, SVP of Security Operations at Interface Systems. “We built the Explorer to make publicly reported cases easier to examine, compare, and verify. Every record links to its source, giving retailers, journalists, and policymakers a clearer view of what is documented and where important questions remain.”

Camelot Secure, a cybersecurity company under DigiFlight Inc., announces it has been named “Overall Cyber Posture Company of the Year” in the 2026 CyberSecurity Breakthrough Awards, an international awards program recognising innovation and excellence across the global cybersecurity industry. The 2026 honour marks Camelot Secure’s second CyberSecurity Breakthrough Award in three years. In 2024, the company was named APT Solution Provider of the Year for its Advanced Persistent Threat Hunt Service and its proactive approach to identifying threats before they can cause damage. Driving significant advancements For nearly a decade, the CyberSecurity Breakthrough Awards have recognised companies and individuals driving significant advancements in cybersecurity through breakthrough technology. The program recognises innovation in threat detection, identity and access management, endpoint security, cloud security, and other technologies shaping the future of the global cybersecurity industry. This year’s recognition places Camelot Secure among an accomplished group of 2026 CyberSecurity Breakthrough Award winners across other categories, including Fortinet, Abnormal AI, PagerDuty, Cisco, ExtraHop, HUMAN Security, Barracuda, Proofpoint, F5, Commvault, Menlo Security, Aqua Security, SentinelOne, Dashlane, Booz Allen Hamilton and AT&T Business. Identifying threats earlier “We are humbled to be recognised alongside such an accomplished group of cybersecurity companies and industry leaders,” said Stan Oliver, CEO of Camelot Secure. “AI-driven cybersecurity innovation is having a considerable impact on our ability to identify threats earlier, reduce the burden on security teams, and strengthen cyber resilience. But technology alone is not enough. Organisations also need the governance, guidance and operational discipline to deploy AI securely and responsibly. Our focus is on bringing all these elements together so our customers can move from reacting to cyber threats to anticipating, understanding, and mitigating risk before it affects the mission.” Conventional perimeter defences At the center of this year’s award-winning strategy is Secure360, Camelot Secure’s technology-agnostic cybersecurity platform. Secure360 combines AI and machine learning, persistent Advanced Persistent Threat hunting, attack-surface monitoring, threat intelligence and cybersecurity compliance capabilities within a unified defense ecosystem: Secure360 integrates with existing environments and translates complex technical information into actionable intelligence for cybersecurity professionals and executive decision-makers. AI and machine learning capabilities automate data analysis, establish baselines for normal activity across protected environments, and continuously test threat hypotheses. Incorporates persistent APT hunting mapped closely to the MITRE ATT&CK framework, combining network surveillance, log analysis, behavioural analytics, and real-time threat intelligence to identify sophisticated threats that can evade conventional perimeter defences.

IDS Imaging Development Systems is introducing an evaluation platform for modern embedded vision applications with the IDS GMSL2 Discovery Kit. The system combines intelligent camera modules with integrated image processing, GMSL2 (Gigabit Multimedia Serial Link) transmission technology, and an industrial-grade embedded PC based on the NVIDIA Jetson Orin NX platform. The embedded PC features matching GMSL connectors for the direct connection of the camera modules. Companies can borrow the Discovery Kit for evaluation and use it for their own development projects. Modern embedded vision applications Applications where several cameras have to transmit their image data synchronously and with low latency to an embedded PC place special demands on data transmission, synchronisation and integration. At the same time, cabling and integration effort should be kept as low as possible. For these requirements, IDS provides a pre-configured platform with which developers can evaluate corresponding system architectures. The core of the Discovery Kit is intelligent camera modules with an integrated ISP (Image Signal Processor) and SoC (System on Chip). They capture image data via an onsemi AR0233 image sensor in Full HD resolution at 30 frames per second and support functions such as High Dynamic Range (HDR) and LED Flicker Mitigation. Additional integration effort Depending on the version, several camera modules can be integrated into one system. The camera data is provided by the IDS driver software via the standardised V4L2 interface (Video for Linux 2). This allows developers to work immediately with their own Python and OpenCV applications and evaluate the cameras without additional integration effort. Live images can be output directly or integrated into existing systems as streams via the Real-Time Streaming Protocol (RTSP). The connection between camera modules and the embedded PC is made via GMSL. The technology, originally developed for applications in the automotive environment, transmits image data, control information, synchronisation signals and power supply via a single cable. Application-specific implementation Several cameras can thus be operated synchronously and positioned flexibly. At the same time, greater distances between camera modules and the embedded PC can be bridged. The system is particularly suitable for projects with distributed cameras in mobile applications that must use robust, long and space-saving cabling. These include, among others, robotics systems, autonomous vehicles, smart farming, mobile machines, drones, aviation systems as well as systems in medical technology. "With the Discovery Kit, developers and original equipment manufacturers can evaluate modern embedded vision architectures in their own applications. The foundations for customer-specific systems and subsequent series solutions emerge from such innovation projects. Our goal is to shorten the path from the initial idea to application-specific implementation," says Kai Hartmann, Product Innovation Manager at IDS. The IDS GMSL2 Discovery Kit was first presented as a central innovation project at VISION 2026, the world's pioneer machine vision trade fair in Stuttgart, Germany. It can be requested immediately for evaluation, including technical support. For subsequent custom development projects, IDS offers support through its Customised Solutions & Services program.

Hochiki Europe has completed a new fire detection system at 334 Oxford Street, a mixed-use retail and office development on one of Europe’s busiest shopping streets. Hall & Kay Fire installed the system, which is based on Hochiki’s ESP open protocol. It protects 11 storeys and a site capacity of 7,915 occupants. The installation had to be completed within a tight programme while fire protection was maintained across the building’s basement, ground floor and nine upper floors. Hochiki’s electronics-free YBN-R/3 common mounting base accepts the majority of the ESP range, which helped Hall & Kay cut cabling time and stay on schedule. Where cabling would have affected the finished interior, Hochiki’s hybrid wireless system was installed. It connects to the ESP loop and forms a self-configuring mesh network, routing each signal through the strongest available path. Hybrid wireless system “With the project having a specific deadline, we understood all the requirements needed to deliver a fully functional fire system on the site,” said Rikki Farrah, Project Manager at Hall & Kay Fire. “Hochiki’s systems simplified installation and reduced downtime, which enabled more time for testing.” The ESP open protocol allows Hochiki addressable products and a wide range of third-party devices to share the same loop, which helps keep maintenance costs down. Each device reports its precise location when activated, so building management can identify the device in alarm on any floor and respond quickly. All devices were installed in white to suit the building’s interior and keep detection discreet. Keeping detection discreet Nine networked Latitude panels with graphics software monitor the whole system. Latitude is certified to EN 54-2, EN 54-4 and EN 54-13, which met the end user’s requirement for full standards compliance. Its plug and play peripherals, such as relay cards and repeater panels, allow the system to be extended as the building’s retail and office spaces grow. Neil Eves, Head of Major Projects and Specifications at Hochiki Europe, said: “This prestigious building demanded the highest level of protection, and its new integrated open protocol system will ensure the building is future proofed for years to come and fully upgradable as the building’s retail and office spaces expand.”

Digitalising access presents a specific challenge in heritage buildings: how to protect these premises against 21st-century threats while preserving the unique building fabric? Choosing a programmable smart key system provided the solution at a historic Prague monastery. The Franciscan Monastery is a living space which, in addition to its spiritual mission, hosts exhibitions, baptisms, and community meetings. Managers must therefore effectively control access to individual parts of the building, to retain an overview of the movement of people, and at the same time react flexibly to events. Streamline key management The original access system could no longer meet their requirements. Key management was complex; there was a lack of clarity; and risks associated with the loss or non-return of site keys increased. They wanted to upgrade access security to streamline key management and minimise risks associated with missing keys. Another essential element was that any software for this enhanced control over key and space management should be user-friendly and operable even by non-technical staff. Above all, preserving the historic character of the building was non-negotiable. No invasive installation process was possible. Leaning into ASSA ABLOY expertise in the heritage sector helped monastery managers to identify the right solution. Combining mechanical robustness Based on these requirements, a CLIQ system was the preferred choice. The ASSA ABLOY eCLIQ smart key solution combines mechanical robustness with intelligent electronics; it enables modern access management without any need for cabling. “Even in historic buildings, our eCLIQ smart key system can be implemented efficiently while preserving safety, aesthetics, and flexibility,” explains Ondřej Gajdoš, Acquisition Sales Manager at ASSA ABLOY Opening Solutions. Thirty-five wire-free cylinders were installed and 90 programmable keys distributed, with everything now managed in intuitive software which allows staff to easily set and edit access rights according to evolving needs – whether for employees and visitors, or to stage one-off events. One CLIQ advantage for the monastery is the ability for staff to respond immediately to any risky situation. If someone loses their key, for example, its authorisations are quickly blocked without any need to replace cylinders – saving time and money while also safeguarding security. Streamlining daily operations The CLIQ solution is also wire-free, so installation took place without interfering with the historic structure. It fully respects the architectural value of the building. By deploying CLIQ, the monastery has gained a modern access management tool that significantly increases security while streamlining daily operations. The solution brought not only a higher level of security and more efficient key management, but also the necessary flexibility for more dynamic use of space around the site. If needed, expansion of their system in the future is totally seamless: the CLIQ system’s reach can scale as the monastery’s needs evolve.

The former Scandic Kongens Ege hotel in Randers, Denmark, is a long-standing local landmark known for its elevated location and panoramic views over the city. After closing in 2013, the site underwent a major property redevelopment, transforming the former hotel into a modern mixed-use property with residential accommodation, hospitality areas, and shared facilities. To secure this complex environment, the developer required more than traditional video surveillance. As a global security solution provider, VIVOTEK, in collaboration with long-term Danish partner ITV Security and system integrator FA-EL, delivered a cloud-enabled hybrid solution powered by VORTEX Connect to support operational efficiency, remote management, and long-term scalability. Addressing operational complexities Challenge - Unlike a traditional single-use property, the mixed-use nature of Kongens Ege site required a sophisticated approach to address operational complexities: Comprehensive Coverage: Reliable 24/7 surveillance across residential, public, and shared areas. Automated Access: Vehicle access automation for controlled parking. Simplified Management: Centralized system management without increasing on-site IT complexity. Cloud Readiness: A future-proof architecture ready for multi-site operations and remote maintenance. Solutions - VIVOTEK deployed a hybrid cloud surveillance solution designed to combine on-premises reliability with cloud-based intelligence. Designed and commissioned by FA-EL with technical support from ITV Security, the system leverages VORTEX Connect integrated into VIVOTEK ND-series NVRs. This creates a unified platform that seamlessly bridges local infrastructure with cloud operations. Key system components IT9399-HTVW 4K high-resolution cameras deployed throughout the site, ensuring clear forensic detail across indoor and outdoor areas. IB9387-LPR-V3 ANPR cameras integrated with the car park gate to enable automatic vehicle access. ND9442P recorders with embedded VORTEX Connect, eliminating the need for a separate CMS server. VAST Security Station used as the local CMS, while VORTEX enables cloud-level visibility, control, and service continuity. Service-driven solution VORTEX Connect transforms the surveillance system from reactive monitoring to a proactive, service-driven solution: Centralized Cloud Management: All cameras and NVRs can be monitored and managed remotely from a single interface, reducing on-site intervention and IT dependency. Simplified Onboarding & Higher Reliability: The cloud agent is embedded directly into the ND NVR, reducing system complexity, hardware requirements, and potential failure points. Remote System Control: Operators can reboot NVRs, manage alarms, configure cameras, and power-cycle PoE ports remotely, without physical access. Automated Failure Alerts: Email notifications instantly alert operators if a device goes offline or encounters issues, enabling faster response and proactive maintenance. Secure Cloud Protection: Support for Single Sign-On (SSO) and Multi-Factor Authentication (MFA) strengthens cybersecurity and simplifies access control. Delivering a scalable infrastructure Result and Customer Feedback - The Kongens Ege redevelopment proves how VIVOTEK’s VORTEX Connect transforms complex properties into efficiently managed, future-ready sites. By bridging on-premises reliability with cloud intelligence, this solution delivers a scalable infrastructure that meets today’s operational needs while enabling future smart building and AI integrations. Key Outcomes: Hybrid Cloud Flexibility: A smooth and seamless transition toward cloud adoption. Cost Efficiency: Reduced operational costs with no dedicated CMS server required. Proactive Management: Faster troubleshooting and response times, even off-site. Strategic Scalability: A scalable foundation ready for AI analytics, smart sensors, and third-party integrations–the ideal model for property developers, system integrators, and service providers. Customer Insights – “The security solution at Kongens Ege is exceptional. VIVOTEK’s VORTEX Connect works perfectly, providing the safety and operational convenience we need for the entire site. Many thanks to FA-EL as system integrator and ITV Security for their professional work and cooperation—together, they have delivered a truly reliable and future-ready security solution.” – Karsten Michael Kirkegaard, Owner, Kongens Ege Site.

Discover how OpenEye Web Services empowered a major U.S. grocery chain to streamline its operations and simplify the management of its video security for more than 140 stores with over 15,000 cameras. Select Systems has been a trusted provider of security solutions for over 30 years, serving grocery stores, retail outlets, and other businesses in the western U.S. Streamlining user management When their long-time customer, a major U.S. grocery chain, approached Select Systems looking to make the move to IP, they requested Select connect with OpenEye and develop an IP solution for new store locations. The hardware is managed through OpenEye Web Services (OWS), which streamlines user management, reduces IT workload, provides actionable intelligence and expedites video export and sharing. In a few short years, Select had installed over 40 stores with the IP solution from OpenEye. During this time, Select Systems was maintaining about 100 existing analogue stores. What began with modernizing one store, grew to more than 140 locations with over 15,000 cameras. Providing actionable intelligence Learn how OpenEye Web Services enabled the national chain to manage its system more remotely and simplify operations by increasing staff access to video. The grocery chain ultimately chose the OWS platform because OpenEye listened to their feedback and developed several new features to specifically address their operational needs: Streamlined user management Reduced IT workload Actionable intelligence Expedited video exporting and sharing