Nowadays, the telecare sector still relies heavily on traditional systems or even analogue systems, which lags behind the proliferation of smart technology in other sectors. Akuvox, with its blockbuster indoor monitor, is tipping the UK telecare sector towards more humane, proactive and intelligent care through a project involving half a million elderly people living in thousands of care homes.

Customers' concerns

Akuvox's customer, a key telecare service provider in the UK, sought to transform its traditional telecare system to address two crucial problems: Long response time to emergency calls and limited extensibility in functionality, which hampered the ramping up of its telecare service.

Solutions and benefits

Akuvox’s indoor monitor IT82, which enjoys compelling SIP and Android competence, was the silver lining for the customer. It not only delivered stellar user experience for the residents, but also improved their service quality in many ways, by:

  • Creating a much safer and improved living environment
  • Enhancing the management efficiency and work productivity
  • Reducing TCO

Excellent SIP compatibility. 

Surpassing traditional or non-SIP systems, IT82 set off emergency calls in seconds, which is a critical life-saving feature. Moreover, it enabled smooth and HD audio & video communication, which enjoyed <50 milliseconds audio delay. 

In-depth Android OS customisation.

Its expertly-tuned Android OS was easy for consolidating all kinds of routine service via apps, such as paying bills and booking repair appointments, which boosted the amenity of residents’ living and mitigated the risk of accident from their running errands from place to place. In contrast, the original non-Android panel was limited in features, and it was also difficult to introduce new functions. 

Simple deployment and management

It is also noteworthy that whether it was configuration, firmware upgrading or software updating, they were efficiently carried out in bulk by auto-provisioning or via Akuvox management software.

Major application scenarios

The ‘Contact List’ app allows the seniors to easily make hands-free audio or video calls to the monitoring centre, family, friends as well as neighbours. It is a convenient way for them to spend more time together and acquire a sense of belonging and intimacy. 

Alarm activation is easy, prompt and guaranteed. If elders feel unwell or have a fall, they simply pull the cord connected to IT82, and a call for help is immediately dialled out. Also, connected with various sensors, such as door magnet, smoke detector and infrared sensor, IT82 will emit alarm sirens in case of hazards to urge the resident to take preventative action, whilst automatically issuing an alert to the service centre. 

The built-in camera of IT82 is a boon to the carers. They are able to see the condition of the elderly and the emergency scene during the call, and guide them to take preliminary self-help. In addition, the live camera feed from the rooms of bedridden residents enables remote monitoring in real time. 

Why Akuvox?

Akuvox is a pioneer in SIP and Android-based intercom solutions. Drawing on 12 years of SIP experience and almost 10 years of Android competence, IT82 is one of the few massively-deployed Android indoor monitors worldwide. It not only delivers stable systems, but also possesses exceptional capability of deep customisation.